Privacy Policy

1. Introduction

NexCodeNova ("we", "us", "our"), a technology company based in Sri Lanka, operates ExiusCart. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to protecting your privacy and handling your data with transparency.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number, business name)
• Business data (products, customers, invoices, inventory)
• Payment information (processed securely by payment providers)
• Communications with our support team

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (features used, time spent, actions taken)
• IP address and general location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process transactions and send related information
• Send administrative notifications and updates
• Respond to your comments, questions, and support requests
• Improve our platform and develop new features
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: Third-party companies that help us operate our platform (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your data:

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 30 days to allow for data export. Some data may be retained longer for legal compliance or legitimate business purposes. You can request immediate deletion of your data at any time.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@exiuscart.com or through your account settings.

8. Cookies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our platform.

9. International Data Transfers

Your data may be processed and stored in Sri Lanka, UAE, and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Children's Privacy

ExiusCart is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our platform. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: