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Refund Policy

Fair & transparent
refund terms.

We want you to succeed with ExiusCart. If something isn't right, you have 14 days from your first full-price payment to get your money back, no questions asked.

Request a refund View plans & pricing

Last updated: October 2026

14-Day Money Back

Full refund within 14 days of your first full-price payment.

7-Day Free Trial

Launch plan. No credit card required.

$1 Trial Fee

Growth and Scale trial fee is not refundable.

5–7 Business Days

Processing time for approved refunds.

At a glance

PlanHow it startsCard neededTrial chargeMoney-back guarantee
LaunchFree for 7 daysNoNothing is charged14 days from first full-price payment
Growth & Scale$1 for the first 7 daysYes$1, not refundable14 days from first full-price payment

1. Free Trial & $1 Trial

Launch includes a 7-day free trial with full access to all features, no credit card required. Growth and Scale skip the free week and start at $1 for your first 7 days, then move to full price. The $1 trial fee is not refundable.

Launch free trial

  • Your account simply expires, no cancellation steps needed.
  • Nothing is ever charged.
  • Your data is kept for 30 days after the trial in case you change your mind.

Growth & Scale $1 trial

  • Cancel from your dashboard before day 8 and you are never charged the full price.
  • We email you 2 days before your first full-price charge.
  • The $1 trial fee itself is not refunded.
Access is immediate: your trial starts the moment you verify your email, with no manual approval wait.

2. Subscription Plan Refunds

For paid subscription plans (Launch, Growth, Scale, Enterprise), the following refund terms apply:

Within 14 days of payment

You may request a full refund within 14 days of your first full-price subscription payment. No questions asked.

After 14 days

Refunds are not available after 14 days. You keep full access until the end of your current billing period.

Renewal charges

  • Monthly plans: cancel anytime before your next renewal date to avoid the next charge.
  • Yearly plans: no refund for the remaining months after the 14-day window.
  • Partial-period refunds are not provided for subscription plans.

3. Cancellation

You can cancel your subscription at any time from your dashboard or by contacting our support team. After cancellation:

  • Your access continues until the end of the current paid period.
  • No further charges will be made after cancellation.
  • Your store data is kept for 30 days after your subscription ends.
  • Reactivation is available at any time within that 30-day window.

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • The $1 trial fee for Growth and Scale
  • Custom development, integrations, or setup services
  • Onboarding, training, or consulting sessions
  • Accounts suspended or terminated due to Terms of Service violations
  • Subscription periods used beyond the 14-day window
  • Add-on services purchased separately

5. How to Request a Refund

Contact us via WhatsApp or email and include the following:

1

Your registered email address

2

Store name and account details

3

Date of payment

4

Reason for your refund request

WhatsApp Support support@exiuscart.com

Approved refunds are processed within 5–7 business days back to your original payment method. Your bank may take additional time to show the refund.

6. Changes to This Policy

ExiusCart reserves the right to update this refund policy at any time. Material changes will be communicated via email to active subscribers at least 14 days before taking effect. The most recent version is always available on this page.

Still have questions?

Our support team usually replies within a few hours.

Contact Support View Plans & Pricing